About Our Organization

The New Hampshire Association of Residential Care Homes (NHARCH) is a dynamic and professional association of assisted living communities within the state providing residents with assistance in daily living and activities. The Association and its members work closely with regulators and facility owners/administrators to assure the quality of life and care for residents in various members homes. It is the statewide affiliate of Argentum and represents more residential care/assisted living providers than any other group in the state.

We provide referral services to member facilities for those seeking to find needed care for a loved one, patient or client. NHARCH is the primary provider of educational forums and programs for those working in residential/assisted living care. Our popular fall annual convention and membership meetings throughout the year also provide an excellent opportunity for learning and networking.

Coronavirus Resources

Regarding operation of the NHARCH offices...please know that staff is working daily remotely with access to files and member information. To reach us, you may  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling 1-800-544-0906 and leave a detailed message. We are checking phone messages routinely. We hope that you remain well and thank you for the outstanding job (and sacrifices being made) that all are doing to date to safeguard those served by our industry.

The following are some online resources that have been suggested as resources for our industry:

NEW POSTINGS!

Schedule of Weekly Zoom Calls and Call-ins with State Officials (as of September 21, 2020)


Reopening Guidance for Long Term Care Facilities - March 1, 2021

Long Term Care Facilities Visitation  Frequently Asked Questions for Families and Residents March 22, 2021

Resources to Help Address Vaccine Hesitancy

• November 23, 2020:  CLIA, Lab Licensing, and a bit of CRSSSP with Kristie Holtz, Kelly Keefe, Aaron McIntire, and Doreen Shockley
  RECORDING from 11/23/20 Call
  SLIDES from 11/23/20 Call
• November 18, 2020: Weekly Long-Term Care Call with Kelly Keefe, Kristie Holtz, Aaron McIntire, Dr. Benjamin Chan, Dr. Elizabeth Daly, and Taylor Selembo
  RECORDING from 11/18/20 Call
  SLIDES from DPHS Portion of 11/18/20 Call
  SLIDES from Testing Portion of 11/18/20 Call
  BinaxNOW and CLIA Waiver FAQ
  NH Public Health Lab Sample Submission Guidelines

Antigen Testing Guidance (Aaron McIntire)

Vaccine Preparedness
   Pfizer Storage and Handling   
   Moderna Storage & Handling 

HHS Vaccine - Program Overview-Pharmacy Partnership for LTC update
FAQ-Pharmacy Partnership for LTC Program (Revised 10/27/2020)

Emergency Declaration from the NH Fire Marshal Infomation Bulletin #2020-11 (Healthcare Occupany Guidelines)

HAN (HAN-27) from Dept. of Public Health

HAN (HAN-26) from Dept. of Public Health

HAN (HAN-23) from NH Dept. of Public Health

HAN (HAN-22) from NH Dept. of Public Health

HAN (HAN-21) from NH Dept. of Public Health

HAN (HAN-20) from NH Dept. of Public Health

 Phase 2 (and future Phase 3) Visitation Guidance Released on Aug. 14, 2020 (Revised Case Counts Info)

Updated Links of Documents Referred to on July 1 DPH call

Lastest Guidance from NH Dept. of Public Health for Long-Term Care Facilities (Guidelines for Communal Dining and Restricted Group Activitites)

Helpful documents related to applying for the HHS Provider Relief Fund!  The deadline is now August 3!

Click here to access the Provider Relief Fund information page including application link

HHS Provider Relief Fund Cheat Sheet
Foley Hoag Medicaid Ditsribution Memo

Data on NH Disease Spread, Cases, Locations, Etc. 

COVID-19 Resources from ARGENTUM.

June 18, 2020 : Teepa Snow Virtual Presentation: The Effects of Social Isolation on Those Living with Dementia

CDC Guidancee on Relaxing of Restrictions on Visitations and Group Activites in LTC  

June 3, 2020: Emergency Declaration - Healthcare Occupancy Guidelines (Guidance concerning waiver of sprinkler and alarm system inspections). 

There is a new way to order PPE....online through the EOC....click this link to request PPE items. (Please discontinue the use of the earlier ESU form!)  

This will connect you to the WebEOC Resource Center Page.  Items requested through this form are: cloth masks, disinfectant wipes, face shields, gloves, goggles, gowns, hand sanitizer, N95/KN95 masks, surgical masks, thermometers and body bags.  You do not need special training to access or use this form. The link above will be posted on our website momentarily.  You can also copy/paste the link to be an icon/shortcut on your desktop so you never have to search for it.  (DO  NOT CONTINUE TO USE THE FORMER ESU FORM!

Other PPE requests:  For all other non-testing supply or PPE requests not listed above, please use WebEOC or call the ESF8 desk at 603-223-3729. 
Testing/Lab Supplies (for those doing their own testing): According to a health alert notice issued by the state (HAN #15) dated May 7, 2020, it stated that if facilities were having a difficult time obtaining specimen collection supplies, that they should contact the Public Health Lab.  From the HAN: Facilities should continue to order specimen collection supplies (e.g. swabs, transport media) through your own purchasing mechanisms. If supplies are unavailable or difficult to obtain, please contact the NH Public Health Laboratories (PHL) to request specimen collection supplies at 603-271-4605, or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

NH Health Alert Network (HAN) Updates from the NH Dept. of Public Health

05/15/2020	Coronavirus Disease 2019 (COVID-19) Outbreak Update #17
05/10/2020	Coronavirus Disease 2019 (COVID-19) Outbreak Update #16
05/07/2020	Coronavirus Disease 2019 (COVID-19) Outbreak Update #15
05/04/2020	Coronavirus Disease 2019 (COVID-19) Outbreak Update #14
04/29/2020	Coronavirus Disease 2019 (COVID-19) Outbreak Update #13

NH Dept. of Public Health Website for Health Care Providers (Full Website access)

A Special Video Message from Senator Jeanne Shaheen to Our Members and All of Their Hardworking Staff!

Online Resources for Alzheimer's/Dementia Certification Training

Letter of Immunity (Waiver) from the NH Attorney General During COVID-19

COVID-19 Long Term Care Stabilization Program

Click here to access the newly-created NH Department of Employment Security website related to the LTC Stabilization Program which is to provide stipends to healthcare workers in CFI provider communities.

Click here to review the program's guidance document.

About the COVID-19 Policy Alliance Initiative!
Click here to learn more about the Alliance.
Click here to view the invitation for members to participate in the COVID-19 Policy Alliance program.

Statement from the NH Chief Medical Examiner Regaring Confirmed and Susepcted Deathts Due to COVID-19

TB Employee Questionnaire (The Dept is accepting waivers for TB testing with the understanding facilities will use the screening tool available via this link instead for the duration of the emergency order.)

Emory University Posters and Videos on Proper Donning and Doffing of PPE. (Links to both poster PDFs and videos avaibable)

Recordings of Past Webinars/Slides/Video Links

Slide Deck from August 12, 2020 LTC Call-in with Drs. Talbot, Chan, Daly, Taylor Selembo and Aaron McIntire
Video/Audio Recording of August 12, 2020 LTC Call-in with Drs. Talbot, Chan, Daly, Taylor Selembo and Aaron McIntire

FAQs and Slides about Travel Guidance  from May 27, 2020 Call-in with Drs. Chan, Talbot and Daly (TWO PDFs)
PDF One
PDF Two

May 27, 2020: Weekly DPHS Call.  Includes information about Resident/Staff testing with Heather Moquin.
SLIDES from 05/27/20 Call
RECORDING from 05/27/20 Call

May 8, 2020: LTC Followup/Ad Hoc Q & A with Drs. Talbot and Taylor Selembo
Slides from the May 8 Q & A Session

April 16, 2020:LTC Front-line caregiver safety at work
PPE, Hand Hygiene, and other important topics

RECORDED WEBINAR AVAILABLE HERE
Password: 4caregivers!

April 16, 2020: After-the shift: Transitioning from work to home and staying safe in the community

RECORDED WEBINAR AVAILABLE HERE
Password: 4caregivers!

April 15/16, 2020: Dr Elizabeth Talbot, Dr. Benjamin Chan, Dr. Elizabeth Daly, and Taylor Selembo
Slides from 04/15-16/20 Call
RECORDING of 04/15/2020 Call INCOMPLETE (missing first 20 minutes), but includes Q&A
RE-RECORDING on 04/16/2020  Complete Presentation

April 3, 2020: COVID-19 Infection Control Webinar for SNFs/NFs
Slides from Webinar on 04/03/20
RECORDING of 04/03/20 Webinar

BONUS: Our presenter, A.C. Burke, has shared some helpful VISUAL resources that demonstrate proper donning and doffing of PPE. We urge you to share these resources with your staff.
Donning PPE  Step by Step

Doffing PPE  Step by Step

VIDEO: Donning and Doffing PPE

BEAS Contact Phone Numbers

Updated 4-1-20 Program Eligibility Changes

Families First Coronavirus Response Act!

Long Term Care Stabilization Program (Stipends for Frontline CFI Personnel) Guidance Document

Past Calls & Webinar recordings (when available):
March 27, 2020:Teleconference with Dr. Elizabeth Talbot, Dr. Benjamin Chan, Chief Elizabeth Daly, Taylor Selembo, Kristie Holtz, Kelly Keefe, and Wendy Smigelski (slides will be posted upon receipt)
March 20, 2020:SurveyLIVE! ALF/RCH Edition Recording
March 18, 2020:SurveyLIVE! Recording
March 16, 2020:Link to recording of Teleconference with Dr. Benjamin Chan, Dr. Elizabeth Talbot, Chief Elizabeth Daly, and Leigh Cheney.

On the March 27 call, Elizabeth Daly mentioned that you can direct your specific COVID-19 questions to (603) 271-4496. Professionals from the Department of Public Health answer this line and direct questions appropriately. This is the easiest and most direct way to route your specific questions. However, if you wish to submit those anonymously, you can do that through NHARCH, the NHHCA or LeadingAge of ME/NH. To go through NHARCH, please send an email to  This e-mail address is being protected from spambots. You need JavaScript enabled to view it and be sure to clearly note in the subject that this is a question regarding the COVID-19 pandemic.

Note: Our presenters at the March 27 call-in mentioned the COCA Calls during our conversation. This is the CDCs Clinician Outreach Communication Activity Calls. You can find information and previous call recordings on this site at: https://emergency.cdc.gov/coca/calls/index.asp

Underlying Medical Conditions and People at Higher Risk for Coronavirus Disease 2019 (COVID-19) Clinician Outreach and Communication Activity (COCA) Webinar

Click here for State Website for those able to donate, produce or otherwise make availale PPEs to healthcare providers!

PPE Request form from the NHHCA Order Program

Waiver Request Form (DHHS)

CDC Checklist for LTC Communities COVID-19 Preparedness(3/16/2020)

Executive Order from Gov. Sununu Concerning Status of LTC Communities - Executive Order 2020-04

Email from Doreen Shockley - May 12, 2020 Regarding Continuation of Gov. Sununu's Order 2020-04 for LTC Families and Residents

UPDATE to CMS Guidance for Infection Control and Preventino of Coronavirus Disease 2019 (COVID-19) (REVISED March 13, 2020.

Argentum Coronavirus Tool Kit


Preventing COVID-19 Spread in Communities

LTC Visitation Guidelines